Architecting the Future of Service Operations.
Elite ITSM training and organizational simulations for the 2026 digital landscape.
"The ITIL 4 transformation workshops Leslie delivered completely reshaped our operations. We saw a 30% improvement in service delivery efficiency within six months and unified our cross-functional teams."
Why Organizations Choose Aspen Transformation
ITSM Leadership
Deploying deep framework expertise in ITIL® 4, DevOps, and PRINCE2® to build highly reliable, modern digital service operations.
Culture Alignment
Strengthening communication, trust, and execution across levels using Servant Leadership and Maxwell Leadership models.
Quantifiable Value
Turning theoretical insights into concrete operations. We measure impact directly through cost savings, speed, and customer satisfaction.
Our Advisory Offerings
ITIL® 4 Align
Deploy deep framework alignment. From Foundation to Managing Professional, build reliable, modern service systems.
DevOps Loops
Accelerate software delivery feedback loops. Break down organizational siloes to align development speeds with corporate output.
Simulations
Bridge academic knowledge and operations. Engage teams in virtual and on-site simulations to practice real-world response rules.
Leadership
Foster alignment, accountability, and high-trust communications. Custom workshops in Servant Leadership and Outward Mindset.
Training That Transforms
See how Leslie Landry and the Aspen team deliver high-impact workshops that move organizations forward.
Real workshops. Real results. Aspen Transformation delivers instructor-led training that sticks — from service desk teams to C-suite executives.
Book a Workshop →Trusted by Leading Organizations
"The ITIL 4 transformation workshops Leslie delivered completely reshaped our operations. We saw a 30% improvement in service delivery efficiency within six months and unified our cross-functional teams."
2026 Open Enrollment Schedule
ITIL Foundation
● Limited SeatsEnterprise Certification Program • 2026
ITIL Create, Deliver & Support
Enterprise Certification Program • 2026
ITSM Essentials/Foundation
● Limited SeatsEnterprise Certification Program • 2026
ITIL High Velocity IT
Enterprise Certification Program • 2026
ITIL Foundation
● Limited SeatsEnterprise Certification Program • 2026
ITIL Drive Stakeholder Value
Enterprise Certification Program • 2026
Resolving ITSM Bottlenecks for Regional Infrastructure
Challenge: A public utility sector was experiencing slow deployment cycles and significant downtime due to silos between development teams and operational support.
Approach: Aspen deployed custom ITIL 4 Foundation courses coupled with target simulations. Key managers went through "Direct, Plan & Improve" workshops to align culture and process.
Results: 30% improvement in deployment speed, 45% decrease in service desk incident backlog, and a cohesive, collaborative culture.
Insights & Resources
ITIL® 4 Practices vs. Legacy ITIL v3 Processes
A strategic guide for enterprise buyers deciding on transition timing in 2026.
Building Trust in High-Velocity IT Environments
Upcoming briefing on DevOps cultures and Servant Leadership models.
ITSM Readiness Assessment Tool
Identify deployment bottlenecks and operations compliance scores instantly.
Ready to Transform Your Organization?
Let’s discuss how Aspen Transformation can help you align your staff, framework, and strategy to achieve lasting impact.
Frequently Asked Questions
Everything you need to know about ITSM training, ITIL certification, and working with Aspen Transformation.
01.What does Aspen Transformation do?
Aspen Transformation is a professional training and consulting firm based in Meridian, Idaho. We deliver ITIL 4 certification courses, PRINCE2 training, DevOps Foundation, and custom leadership development workshops for enterprise organizations. Our training is available virtually, on-site, and in hybrid formats nationwide.
02.Who is Leslie Landry and what are her qualifications?
Leslie Landry is the President and Lead Trainer at Aspen Transformation. She holds ITIL Expert certification, PRINCE2 Practitioner, and is a certified John Maxwell Leadership Coach. With 16+ years of experience, she has trained 500+ professionals at organizations including Microsoft, Boeing, the Federal Reserve, the State of Washington, and Oklahoma State University.
03.What ITIL certifications does Aspen Transformation offer?
We offer the full ITIL 4 certification pathway: ITIL 4 Foundation, ITIL 4 Specialist modules (Create, Deliver & Support; Drive Stakeholder Value; High-velocity IT), ITIL 4 Strategist: Direct, Plan & Improve, and ITIL 4 Strategic Leader and Managing Professional designations. All courses are accredited through PeopleCert.
04.Does Aspen Transformation offer virtual or online training?
Yes. All of our courses are available as live virtual instructor-led training, on-site corporate workshops, and hybrid formats. Our open enrollment schedule runs throughout the year and includes virtual sessions accessible from anywhere in the United States.
05.Can Aspen Transformation train my entire organization?
Absolutely. We offer customized group training and organizational consulting for teams of any size. Whether you need to certify your service desk, align leadership with ITIL 4 practices, or roll out a cultural transformation using DevOps or Servant Leadership models, we build a program tailored to your organization's goals and timeline.
Let's start your transformation.
Connect directly with our consulting leadership. Together, we'll map out a framework timeline customized for your organization's service velocity.
Leslie Landry
Lead Advisor & ITIL® 4 Expert